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 Danny & Pam Nichols
What our customers are saying...
 To whom it may concern:
RE: TIH Homes, Inc., Steve McKenzie
This letter is with regard to our experience as homeowner's with our builder, TIH Homes, Inc., Steve McKenzie.
I have spent twenty plus years in the building industry as a material supplier. In that time, I have been exposed to hundreds of builders, ranging from track home builders to custom home builders in the six figures. I have also been exposed to thousands of homeowners and heard thousands of stories - both good and bad - regarding experiences with various builders. So when we decided to look for a new home, I felt rather confident in my ability to choose a top notch builder.
The home we ultimately purchased from TIH Homes, Inc. was actually in the final building phases when we found it. We loved the plan, but there were a number of changes we wanted, which involved revisiting phases in the building process that were already complete. Steve never hesitated. He was flexible, reasonable and a constant pleasure to deal with. He was honest, forthcoming and above board with every aspect of the building process. Not only Steve McKenzie, but all the employees of TIH Homes, Inc. seemed to have a sincere attention for detail and concern for our ultimate satisfaction. They were professional and thorough in the final inspection process and seemed to take genuine satisfaction in a job well done.
It has been over two years since we moved into our new TIH home. In those two years we can honestly say that there have been no "hidden" problems that have popped up.
However, what has been one of the most impressive things to us about Steve McKenzie and TIH Homes has been their accessibility after the deal was closed - even now two years later. Not one phone call has gone unreturned and not one question has gone unanswered. With questions as simple as replacing a broken double paned window in a hurry for weekend company, Steve took time himself to recall what window was installed in our kitchen months prior and personally made phone calls to make sure we had our issue resolved - within a couple of hours!
In closing, we are thrilled with our TIH Home. We would recommend Steve McKenzie / TIH Homes to anyone.
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