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 Keith & Sharon Bowers
What our customers are saying...
To Whom It May Concern:
 This letter is written in the hopes of benefiting potential buyers of homes here in Bridgemill. I am a resident of the neighborhood as of July 2000, and I am writing to share our dealings with the builder of our home, so that others may benefit from our experience.
We found our home when it was about 3/4 completed. And after having a terrible experience with our prior builder, I approached this situation with understandable caution. To be blunt, we had been blatantly lied to, and had received a tremendous lack of professionalism and service after the home was built.
We were introduced to Steve McKenzie with TIH Homes along with his project manager Joe, and from the beginning experienced nothing but the highest level of integrity and competence. Throughout the rest of the building process, every facet of the project was completed on a timely basis. Might I add that Steve and Joe took great pride in their work, and on the rare occasion when something wasn't done to my satisfaction, they made it right.
I had waited to write this letter until now for a reason. It is important to realize that these houses are not manufactured on an assembly line, and as such are susceptible to human error and the effects of gravity. We have had some problems, and I decided to wait to see how well these were resolved prior to giving TIH Homes my endorsement. Today, Steve and Joe have earned it. Certainly, they have been responsive to our calls. But out of the blue, Joe called me today to arrange a time to repair a minor problem we have. I had called them about it a couple of weeks ago, but since it was only minor, hadn't given it another thought. So here again, their professionalism come through.
I am the type of guy who will sing your praises if you do good work; and will tell EVERYONE if you don't. This builder is someone you can count on to build a solid, quality house. And when the little problems eventually surface, and they will on any home, they will be there to correct the problem. If you ever would like to call to discuss TIH Homes, you are welcome to call.
Keith Bowers
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