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 Richard S. Kirkland
What our customers are saying...
 October 17, 2002
To whom it may concern:
I am writing this letter to document the excellent qualities that Steven McKenzie has shown in building our house.
Many new home buyers expect their home to be perfect. I do not believe this is a reasonable expectation as the materials used to build the house nor the workers that build a house are perfect. What I expected from our house was a well built house and a responsive builder to fix the imperfections that we find as we live in the new house. Steve was able to deliver on both of those expectations.
From the time that we showed interest in our TIH Home, Steve was there to guide us and help us make decisions about our new home. When we were finally ready to move into our new house, Steve spent several hours walking through the house with us and explaining our warranty detail.
After we moved in, and discovered some imperfections, I was pleasantly surprised with the responsiveness and attention that Steve provided in addressing our problems. Unlike many builders who compile a complete "punch-list" for a year before they fix any problem, Steve addressed each small collection of problems in a very timely manner - generally within one week.
I am very pleased with Steve McKenzie, and TIH Homes. I would highly recommend him as a builder of choice to any of my family members and friends; as a matter of fact, I have already recommended him to several friends.
Thank you.
Sincerely,
Richard S. Kirkland
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